EVERY STEP, ACCOUNTED FOR.

The 5, 6, and 7 Series represent different shaft weight classes. In general, the Series number helps you narrow your starting weight range, while flex should be selected separately based on factors such as your current setup, swing speed, tempo, and preferred feel. Review the published specifications for each Series before selecting your configuration.

Use your current shaft weight, preferred feel, swing speed, and tempo as reference points. The Series comparison can help narrow your options, but it does not replace an individual professional fitting.

Start with the flex you currently play, then compare your swing speed, tempo, preferred feel, and the published specifications for each available option. If you remain uncertain, consult a qualified fitter before ordering.

No. The Series comparison is a comparison and recommendation tool designed to provide a clearer starting point. It does not evaluate your complete swing and does not guarantee an individual fit.

Your order includes one complete bare golf shaft only. The shaft is delivered uncut and uninstalled.

No. A grip, adapter, clubhead, and other installation components are not included.

No. BLACK IMPACT does not currently provide trimming, assembly, or installation services. We recommend having the shaft trimmed and installed by a qualified Golf Club Technician. Damage caused by improper trimming, installation, or modification is not covered by the Limited Warranty.

Published shaft specifications describe different characteristics and measurements of the shaft. For example, weight indicates the shaft’s stated weight, flex indicates its stated flex classification, and torque describes its resistance to twisting. Other published specifications provide additional reference information about the shaft’s design and characteristics. Consider these specifications together with your current shaft, swing speed, tempo, and preferred feel when comparing options. Published specifications are for reference only; they do not replace an individual fitting or guarantee a specific performance result.

Full payment is collected when you place your preorder at checkout. Preorders are currently expected to ship within 8–12 weeks after payment is completed. The 8–12 week period is an estimated shipping window rather than a guaranteed delivery date.

The full preorder amount is collected at checkout.

No. Joining the priority list does not collect payment, reserve inventory, or create an order. We use the priority list to send product information and updates. A preorder is created only after checkout is successfully completed.

Series, flex, and other product selections cannot be changed after an order is placed. Please review your selections carefully before checkout. If your order has not yet shipped and you no longer wish to proceed, you may request a cancellation under our pre-shipment cancellation policy.

If we determine that we cannot ship your preorder within the estimated shipping window, we will contact you with updated shipping information and the options available for your order. You may cancel an unshipped order and receive a full refund to your original payment method.

The estimated 8–12 week shipping window begins after your full preorder payment is completed at checkout.

BLACK IMPACT currently ships only to the contiguous 48 states. Available shipping methods and any applicable charges are shown at checkout. Remote or otherwise nonstandard addresses require confirmation before ordering. If your address is not accepted at checkout, please contact us through the Contact page before placing your order.

Yes. Once your order has shipped, tracking information will be sent to the email address used for your order. You can also log in to the BLACK IMPACT account used to place your order to view your order status and tracking information.

Yes. You may request to cancel your order at any time before shipment. Approved pre-shipment cancellations will be refunded in full to the original payment method. Please contact us through the Contact page as soon as possible and include your order number. Once an order has shipped, it can no longer be cancelled and will be subject to our return policy instead.

A shaft may be returned only if it is uncut, uninstalled, unaltered, unused, undamaged, and returned with its original product packaging and included materials. Shafts showing signs of trimming, installation, play, alteration, use, or damage, or shafts returned without the required original product packaging, are not eligible for return.

For standard returns, you may request a return within 30 calendar days of delivery. The shaft must be unused, uncut, uninstalled, unmodified, undamaged, and in its original packaging. See our return terms for return shipping, restocking fees, and refund details.

To start a return, contact us through the Contact page with your order number before sending the shaft back. Do not send the shaft until BLACK IMPACT has approved the return and provided return instructions. Standard buyer-initiated returns must be requested within 30 days of delivery. The shaft must be unused, uncut, uninstalled, unmodified, undamaged, and in its original packaging. The customer is responsible for return shipping, and a 2% restocking fee applies to eligible standard returns. We do not offer exchanges. Incorrect items, shipping damage, and product defects are handled separately under our shipping-damage or Limited Warranty procedures. After an approved return is received and inspected, the eligible refund will be initiated to the original payment method. Your bank or payment provider may require additional time for the refund to appear.

BLACK IMPACT provides a 12-month Limited Warranty beginning on the original delivery date. The warranty covers reported product defects and shaft breakage claims, subject to individual evaluation by BLACK IMPACT. All warranty-related concerns must be submitted to us for review. No claim is automatically approved based solely on the type or location of the damage. If a product defect is confirmed, BLACK IMPACT will provide one new replacement shaft at no charge. If we request the shaft for inspection, the customer is responsible for return shipping. Submitting a claim does not guarantee warranty coverage or a replacement. Please review the Legal Notice for additional claim details.

BLACK IMPACT’s 12-month Limited Warranty does not cover damage caused by improper trimming, installation, reinstallation, or modification; misuse or abuse; external impact; or normal wear and tear. Claims submitted after the 12-month warranty period are not covered. The warranty period begins on the original delivery date.

All warranty concerns, including shaft breakage, must be submitted to BLACK IMPACT for individual review. The location of a break or other damage does not automatically determine coverage. We may request photos, additional information, or return of the shaft for inspection. If the review determines that the issue is not covered under the Limited Warranty, the claim will not qualify for warranty coverage.

Please contact us through the Contact page before sending the shaft back. If we request a return for inspection, the customer is responsible for return shipping. Please see the Legal Notice for complete terms and claim procedures.

If your order arrives damaged, keep the shaft and all original packaging, including the shipping carton and internal packaging. Take clear photos of the outer package, shipping label, internal packaging, the full shaft, and the damaged area. Contact us through the Contact page as soon as possible after delivery with your order number and a description of the damage. If the damage is not visible until the package is opened, report it as soon as you discover it.

Do not trim, install, modify, use, or discard the shaft or packaging while the issue is under review. Do not send anything back unless we provide return instructions. Shipping-damage reports follow a separate process from standard returns and the 12-month Limited Warranty, which begins on the original delivery date. We will review the information provided and let you know the next steps.

Please contact us through the Contact page. For order-related or product-support requests, include the email address used for your order, your order number, your product details, including Series and flex, proof of purchase, a detailed description of the issue, and clear, relevant photos.

We will reply within 48 business hours. This timeframe refers to our initial response and does not guarantee a specific review, resolution, refund, replacement, or shipping timeframe. For shipping damage, please also follow the separate reporting requirements in FAQ-23.