Shipping policy

SHIPPING & DISPATCH POLICY

1. ORDER PROCESSING & PRECISION ASSEMBLY

At BLACK IMPACT, each shaft is inspected before dispatch.

Standard orders are generally processed within 1 to 2 business days.

Custom build or adapter assembly orders may require an additional 2 to 3 business days for precision trimming, sleeve installation, and curing.

Orders are not dispatched on weekends or major public holidays. If there is a significant delay, we will notify you through the contact information provided with your order.

2. SHIPPING AREA

BLACK IMPACT currently ships only within the contiguous 48 states of the United States.

We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

If your address is not accepted at checkout, please contact us before placing your order.

3. SHIPPING METHODS, RATES, AND DELIVERY ESTIMATES

We may use carrier partners such as FedEx, DHL, or UPS.

Available shipping methods and any applicable shipping charges are shown at checkout before payment.

Delivery estimates depend on the destination, carrier, and order type. Delivery times are estimates only and are not guaranteed.

4. PREORDER SHIPPING

Full payment is collected when a preorder is placed at checkout.

Preorders are expected to ship within 8 to 12 weeks after full payment is completed. This is an estimated shipping window and is not a guaranteed delivery date.

If we determine that a preorder cannot ship within the estimated window, we will contact you with updated information and the options available for your order.

5. SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive a shipment confirmation email with tracking information after your order has been dispatched.

Tracking information is typically updated after the carrier accepts the package. Carrier tracking updates may require additional time.

6. TAXES AND OTHER CHARGES

Applicable sales taxes and any charges shown at checkout are the customer’s responsibility unless stated otherwise.

BLACK IMPACT does not currently ship internationally, so international customs duties, import fees, and VAT do not apply to current orders.

7. DAMAGED OR LOST SHIPMENTS

Please inspect your package after delivery.

If your shaft or package arrives damaged, keep all original packaging and the damaged product. Contact BLACK IMPACT through the Contact page as soon as possible and include your order number, photos of the packaging, and photos of the product.

If tracking shows that a package was delivered but you cannot locate it, contact us through the Contact page promptly so we can review the shipment with the carrier.

Do not send the product back until BLACK IMPACT provides return instructions.

8. ADDRESS CHANGES AND CANCELLATIONS

Please review your shipping information carefully before completing checkout.

Once an order has entered the precision assembly or dispatch phase, we may be unable to change the shipping address.

Paid preorders may be canceled at any time before shipment for a full refund to the original payment method. Once an order has shipped, it cannot be canceled and will be subject to our Refund & Return Policy.